Most issues come down to one toggle. Find your situation below and you should be back in business in under a minute.
The keyboard opens empty or will not show my clips
This is almost always Full Access. iOS blocks third-party keyboards from reading saved data until you allow it, so without Full Access the Clipboard AI keyboard has nothing to show.
- Open Settings > General > Keyboard > Keyboards.
- Tap Clipboard AI and turn on Allow Full Access.
- Switch back to the keyboard in any app. Your clips should appear.
If you have not added the keyboard yet, start with Enable the Clipboard AI keyboard.
The "Allow Paste" prompt keeps appearing
That pop-up shows because iOS is set to Ask before letting Clipboard AI read your clipboard. Switch it to Allow and it stops for good.
- Open Settings and tap Clipboard AI.
- Tap Paste from Other Apps and choose Allow.
Full walkthrough with screenshots: Skip the paste prompt.
My clips are not syncing to another device
Sync needs a few things lined up. Check each one:
- Pro is active on the device, since sync is a Pro feature.
- The same iCloud account is signed in on every device.
- iCloud Sync is on in Clipboard AI Settings on each device.
Then open the iCloud Sync section and tap Sync now. If one device still looks behind, force-quit and reopen it. That clears a stuck session without losing anything. See Understand the sync status panel.
An image is stuck "syncing"
Images are larger than text, so they can take a little longer to arrive, especially on a slow connection. Give it a moment, then:
- Make sure both devices are online and on the same iCloud account.
- Bring the receiving device to the foreground and tap Sync now.
- If two of your devices are on the same Wi-Fi, keep them both open for a moment so the image can transfer directly.
A clip landed in the wrong category
Categories are detected automatically and get it right the vast majority of the time, but an unusual format can occasionally be filed as plain Text. It is still saved, searchable, and ready to paste. You can always pin it or add it to a Collection so it is easy to find.
Email [email protected] with what is happening and which device you are on. We read every message and we are happy to help.